> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Apollo Voice AI Integration Guide

> Connect DialNexa voice AI with Apollo to prepare outbound calls, record dispositions, update contacts, and stop sequences at the right time.

The **Apollo voice AI integration** connects outbound call preparation and results with your prospecting records. Use it to give the agent basic prospect context, save a consistent disposition, and prevent follow-up sequences from ignoring what happened on the phone.

<Warning>
  A catalog page describes a possible workflow. It does not confirm that a native Apollo connector is enabled in your workspace. Check **Integrations** in the DialNexa dashboard first. If Apollo is not listed, use a custom function, agent webhook, or external automation service.
</Warning>

## When to use the Apollo voice AI integration

Use Apollo when:

* Sales development teams build and manage prospect lists in Apollo.
* Outbound agents need approved company and role context before a call.
* Call dispositions should update contact status or trigger a human follow-up.
* A connected, converted, opted-out, or invalid contact should leave the correct sequence.

<Tip>
  **Best first workflow:** Before the call, fetch only the prospect fields the agent needs. After the call, log the disposition and stop further automated outreach when the person opts out or books a meeting.
</Tip>

## Before you begin

Prepare the following:

* A published DialNexa agent that has already passed a basic test call.
* Access to the DialNexa workspace **Integrations** page.
* An Apollo account with permission to read or update the required records.
* One test record that does not affect a live customer.
* A list of actions that can run automatically and actions that require human review.

## Choose how to connect Apollo

| Connection method                                   | Use it when                                              | Important limit                                                             |
| --------------------------------------------------- | -------------------------------------------------------- | --------------------------------------------------------------------------- |
| Workspace connector                                 | Apollo appears in your DialNexa **Integrations** page    | Available actions and authentication depend on your workspace               |
| [Custom function](/docs/agent-settings/custom-functions) | The agent needs Apollo data during the live conversation | Keep the request fast and return only the fields the agent needs            |
| [Agent webhook](/docs/api-access/agent-webhooks)         | Apollo should receive a result after the call            | Your endpoint must authenticate, retry safely, and prevent duplicate writes |
| External automation                                 | The workflow spans Apollo and several other systems      | Monitor the external workflow separately from the DialNexa call             |

## Build the Apollo voice AI workflow

1. Define the exact event that starts the action, such as a confirmed booking, qualified lead, support escalation, or completed call.
2. Choose the connection method from the table above.
3. Map caller identity, the DialNexa call ID, the verified outcome, and the destination record ID.
4. Add a condition so uncertain, sensitive, destructive, or high-value changes go to a human-owned queue.
5. Store the destination record URL or ID with the call result so your team can trace the handoff.
6. Test success, no-match, duplicate, permission-error, and timeout cases before using live traffic.

## Data to map between DialNexa and Apollo

* Apollo contact and account IDs, owner, sequence, and contact stage
* Name, role, company, approved research fields, phone number, and time zone
* Call ID, attempt number, connection result, disposition, and summary
* Meeting status, callback time, wrong-number result, and opt-out request

## High-value Apollo voice AI workflows

| Call outcome                       | Apollo result                                                        | Human control                                                  |
| ---------------------------------- | -------------------------------------------------------------------- | -------------------------------------------------------------- |
| Prospect answers and is interested | Log the call, update status, and create a human follow-up            | Let a representative confirm qualification                     |
| Meeting is booked                  | Record the outcome and remove the contact from conflicting sequences | Confirm calendar ownership and routing                         |
| Number is wrong or unreachable     | Save the disposition for data cleanup                                | Do not enrich or replace personal data without policy approval |
| Prospect opts out                  | Stop outreach and record the request                                 | Treat consent changes as a controlled action                   |

## Verify the Apollo integration

Run a test call and confirm that:

1. The workflow finds the intended Apollo record instead of creating a duplicate.
2. Only the approved fields change.
3. The DialNexa call ID is stored for traceability and retry protection.
4. A failed request creates a visible error or human-owned task.
5. The receiving owner can open the Apollo record and understand the next step without reading the full transcript.

## Troubleshoot Apollo integration issues

| Problem                              | What to check                                                                                                                                     |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| Apollo is not shown in the dashboard | Use a custom function, webhook, or external automation service, or [request the integration](/docs/dashboard-integrations/requesting-new-integrations) |
| Authentication fails                 | Reconnect the account and verify scopes, workspace ownership, and token expiry                                                                    |
| No matching record is found          | Normalize phone numbers and email addresses, then define a clear create-versus-review rule                                                        |
| Duplicate updates appear             | Use the DialNexa call ID as an idempotency key and make retries safe                                                                              |
| The live call becomes slow           | Move nonessential writes to a post-call webhook and keep live lookups small                                                                       |

## Related pages

* [DialNexa integrations overview](/docs/integrations/overview)
* [Connect dashboard integrations](/docs/dashboard-integrations/connecting-integrations)
* [Use integrations in agents](/docs/dashboard-integrations/using-integrations-in-agents)
* [Use integrations in workflows](/docs/dashboard-integrations/using-integrations-in-workflows)
* [Integration workflow tutorials](/docs/tutorials/integration-workflows)