> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom Voice AI Integration Guide

> Connect DialNexa voice AI with Zoom to create confirmed meetings, send the correct join link, and preserve host and attendee details.

The **Zoom voice AI integration** creates the video meeting that follows a successful call. It should use the right licensed host, time zone, duration, and security settings, then store the meeting ID with the customer record.

<Warning>
  A catalog page describes a possible workflow. It does not confirm that a native Zoom connector is enabled in your workspace. Check **Integrations** in the DialNexa dashboard first. If Zoom is not listed, use a custom function, agent webhook, or external automation service.
</Warning>

## When to use the Zoom voice AI integration

Use Zoom when:

* Sales demos, consultations, interviews, or support sessions happen on Zoom.
* A confirmed appointment needs a meeting link immediately.
* Host selection, waiting room, passcode, and recording policies are predefined.
* The meeting ID can be stored with the calendar and business record.

<Tip>
  **Best first workflow:** After the caller confirms a time, create the meeting for the assigned host, add it to the calendar event, and send the attendee the approved invite.
</Tip>

## Before you begin

Prepare the following:

* A published DialNexa agent that has already passed a basic test call.
* Access to the DialNexa workspace **Integrations** page.
* A Zoom account with permission to read or update the required records.
* One test record that does not affect a live customer.
* A list of actions that can run automatically and actions that require human review.

## Choose how to connect Zoom

| Connection method                                   | Use it when                                            | Important limit                                                             |
| --------------------------------------------------- | ------------------------------------------------------ | --------------------------------------------------------------------------- |
| Workspace connector                                 | Zoom appears in your DialNexa **Integrations** page    | Available actions and authentication depend on your workspace               |
| [Custom function](/docs/agent-settings/custom-functions) | The agent needs Zoom data during the live conversation | Keep the request fast and return only the fields the agent needs            |
| [Agent webhook](/docs/api-access/agent-webhooks)         | Zoom should receive a result after the call            | Your endpoint must authenticate, retry safely, and prevent duplicate writes |
| External automation                                 | The workflow spans Zoom and several other systems      | Monitor the external workflow separately from the DialNexa call             |

## Build the Zoom voice AI workflow

1. Define the exact event that starts the action, such as a confirmed booking, qualified lead, support escalation, or completed call.
2. Choose the connection method from the table above.
3. Map caller identity, the DialNexa call ID, the verified outcome, and the destination record ID.
4. Add a condition so uncertain, sensitive, destructive, or high-value changes go to a human-owned queue.
5. Store the destination record URL or ID with the call result so your team can trace the handoff.
6. Test success, no-match, duplicate, permission-error, and timeout cases before using live traffic.

## Data to map between DialNexa and Zoom

* DialNexa call ID, call direction, status, and final outcome
* Caller name, phone number, email, and matched customer or account ID
* Structured fields collected during the call, including consent where required
* Short operational summary, requested next step, owner, and due date
* Transcript or recording link only when your privacy policy allows it
* Zoom record ID, record URL, update timestamp, and integration result

## High-value Zoom voice AI workflows

| Call outcome                     | Zoom result                                     | Human control                                   |
| -------------------------------- | ----------------------------------------------- | ----------------------------------------------- |
| Appointment is confirmed         | Create a scheduled meeting for the correct host | Reuse the calendar's date and time zone         |
| Caller needs the link again      | Retrieve and resend the matched join link       | Verify attendee before sharing private meetings |
| Appointment changes              | Update the existing meeting                     | Use the meeting ID to avoid duplicates          |
| Urgent video support is approved | Create an instant meeting                       | Require an available human host                 |

## Verify the Zoom integration

Run a test call and confirm that:

1. Host, topic, date, time zone, duration, attendees, and security settings are correct.
2. The Zoom meeting and calendar event refer to the same appointment.
3. Changes use the existing meeting ID instead of creating a new meeting.
4. Join links are sent only to verified attendees.
5. Host-license, permission, and creation failures create a visible fallback task.

## Troubleshoot Zoom integration issues

| Problem                            | What to check                                                                                                                                     |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| Zoom is not shown in the dashboard | Use a custom function, webhook, or external automation service, or [request the integration](/docs/dashboard-integrations/requesting-new-integrations) |
| Authentication fails               | Reconnect the account and verify scopes, workspace ownership, and token expiry                                                                    |
| Meeting is not found               | Store and use the exact Zoom meeting ID instead of searching by topic                                                                             |
| Duplicate meetings appear          | Use the DialNexa call ID for creation and update the stored meeting ID on changes                                                                 |
| The live call becomes slow         | Move nonessential writes to a post-call webhook and keep live lookups small                                                                       |

## Related pages

* [DialNexa integrations overview](/docs/integrations/overview)
* [Connect dashboard integrations](/docs/dashboard-integrations/connecting-integrations)
* [Use integrations in agents](/docs/dashboard-integrations/using-integrations-in-agents)
* [Use integrations in workflows](/docs/dashboard-integrations/using-integrations-in-workflows)
* [Integration workflow tutorials](/docs/tutorials/integration-workflows)