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GET
/
call-logs
/
{id}
/
details
Get call details
curl --request GET \
  --url https://api.dialnexa.com/v1/call-logs/{id}/details \
  --header 'Authorization: Bearer <token>'
{
  "id": "log_abc123",
  "call_id": "call_abc123",
  "agent_id": "agt_abc123",
  "status": "completed",
  "sentiment": "positive",
  "duration_seconds": 145,
  "recording_url": "https://recordings.dialnexa.com/call_abc123.mp3",
  "transcript": "Agent: Hello! How can I help you today?\nUser: I need to check on my order status.\nAgent: Of course! Can I get your order number?",
  "analysis": {
    "customer_satisfaction": 8,
    "issue_resolved": true
  },
  "timeline": [
    {
      "event": "call_started",
      "timestamp": "2024-03-01T10:00:00.000Z"
    },
    {
      "event": "call_answered",
      "timestamp": "2024-03-01T10:00:05.000Z"
    },
    {
      "event": "call_ended",
      "timestamp": "2024-03-01T10:02:25.000Z"
    }
  ],
  "created_at": "2024-03-01T10:00:00.000Z"
}
Returns the full detail view for a completed call. This is the richest response in the Calls API, and includes:
  • Transcript: A full text transcript of the conversation, speaker-labeled.
  • Recording URL: A link to the audio recording (if enabled).
  • Post-call analysis: Any custom fields your agent extracted from the transcript (e.g., sentiment, intent, CSAT score, whether an appointment was booked).
  • Timeline events: Key moments in the call such as when the agent spoke, when the caller interrupted, and when tools were invoked.

​
When to use this

Use this endpoint when you need to display a call’s full transcript in your dashboard, push extracted data to your CRM, or audit an agent’s behavior on a specific call. For bulk analytics, use List Call Logs with filters rather than fetching details for each call individually.

​
Request

curl "https://api.dialnexa.com/v1/call-logs/call_x9y3zp4mq7r1/details" \
  -H "Authorization: Bearer YOUR_API_KEY"

​
Response

{
  "id": "call_x9y3zp4mq7r1",
  "status": "completed",
  "duration_sec": 142,
  "sentiment": "positive",
  "recording_url": "https://storage.dialnexa.com/recordings/call_x9y3zp4mq7r1.wav",
  "transcript": [
    { "role": "agent",  "text": "Hi Priya, thanks for calling Acme Corp! How can I help you today?" },
    { "role": "user",   "text": "Hi, I saw your ad and wanted to learn more about the enterprise plan." },
    { "role": "agent",  "text": "Great! I have a few quick questions to see if it is a good fit." }
  ],
  "analysis": {
    "qualified": true,
    "follow_up_booked": false
  },
  "created_at": "2024-05-01T14:22:00.000Z",
  "ended_at":   "2024-05-01T14:24:22.000Z"
}

Authorizations

​
Authorization
string
header
required

Pass your API key as a Bearer token in the Authorization header.

Path Parameters

​
id
string
required

Response

200 - application/json

Success.

​
id
string
Example:

"log_abc123"

​
call_id
string
Example:

"call_abc123"

​
agent_id
string
Example:

"agt_abc123"

​
status
enum<string>
Available options:
created,
initiated,
sent,
received,
completed,
did_not_pick,
busy,
no_answer,
failed,
cancelled,
retry_expired
Example:

"completed"

​
sentiment
string
Example:

"positive"

​
duration_seconds
integer
Example:

145

​
recording_url
string
Example:

"https://recordings.dialnexa.com/call_abc123.mp3"

​
transcript
string
Example:

"Agent: Hello! How can I help you today?\nUser: I need to check on my order status.\nAgent: Of course! Can I get your order number?"

​
analysis
object
Example:
{
  "customer_satisfaction": 8,
  "issue_resolved": true
}
​
timeline
object[]
Example:
[
  {
    "event": "call_started",
    "timestamp": "2024-03-01T10:00:00.000Z"
  },
  {
    "event": "call_answered",
    "timestamp": "2024-03-01T10:00:05.000Z"
  },
  {
    "event": "call_ended",
    "timestamp": "2024-03-01T10:02:25.000Z"
  }
]
​
created_at
string<date-time>
Example:

"2024-03-01T10:00:00.000Z"