Resume Workflow

Resume a paused workflow. Queued leads start dialling again and time-delay countdowns continue from where they left off.

POST /workflows/{id}/resume

Resume a workflow

cURL

curl --request POST \
  --url https://api.dialnexa.com/v1/workflows/{id}/resume \
  --header 'Authorization: Bearer <token>'

200

{
  "id": "wf_abc123",
  "status": "active"
}

Resumes a workflow that was previously paused with Pause Workflow. Leads pick up exactly where they were left: queued leads that had not started become eligible to dial again, and leads waiting on a time-delay node continue their countdown from the same offset rather than restarting. The workflow’s status returns to active and starts moving leads on the next scheduling tick.

When to use this

• After a planned pause: for example, you paused outbound activity during a holiday window or carrier maintenance.
• After incident remediation: you paused while investigating a complaint, dialler issue, or data-quality problem and the underlying cause is resolved.
• After scaling changes: you paused to adjust concurrency or agent settings, and you are ready to drain the backlog under the new configuration.

If the workflow was cancelled rather than paused, it cannot be resumed. Use List Workflows to confirm the current status before calling this endpoint.

Behavior

• Time-delay nodes resume the remaining time, not the full duration.
• Concurrency limits and retry policy apply as configured at the time of resume.
• New leads added while the workflow was paused are picked up at the entry node.

Path parameters

Parameter	Description
id	The workflow ID, for example wfl_m3v7zb9rk2px.

Errors

• 404 Not Found is returned when the workflow does not exist.
• 409 Conflict is returned when the workflow is not currently paused (for example it is already active or has been cancelled).

Request

curl -X POST "https://api.dialnexa.com/v1/workflows/wfl_m3v7zb9rk2px/resume" \
  -H "Authorization: Bearer YOUR_API_KEY"

Response

{
  "id": "wfl_m3v7zb9rk2px",
  "name": "30-Day Lead Nurture",
  "status": "active",
  "node_count": 5,
  "edge_count": 6,
  "enrolled_leads": 420,
  "created_at": "2024-04-01T08:00:00.000Z"
}

Related endpoints

• Pause Workflow: pause an active workflow.
• Cancel Workflow: permanently stop a workflow.
• Get Workflow: confirm the new status.

Authorizations

Authorization · string · header · required

Pass your API key as a Bearer token in the Authorization header.

Path Parameters

id · string · required

Response

200 - application/json

Success.

id · string

Example:

"wf_abc123"

status · enum<string>

Available options: draft, active, running, paused, completed, cancelled

Example:

"active"