DialNexa Agents Overview

Understand the DialNexa Agents tab, including agent lists, folders, language filters, status filters, row actions, templates, test calls, published versions, and live routing readiness.

The Agents tab is where you manage the people your callers will speak to. Each agent contains the conversation behavior, language, model, voice, transcriber, functions, call settings, post-call fields, webhooks, and published version that live traffic can use.

Treat an agent like a hire for a very specific job. A booking agent, support intake agent, and payment reminder agent should not be the same person with a different name tag.

What The Agents List Owns

Area	What users can do
Search	Search by agent name and agent id. Some links can also prefill search through the URL.
Language filter	Filter agents by the language saved on the current version.
Status filter	Show all, active, or inactive agents based on publish and availability state.
Folders	Create folders, rename folders, delete folders, and move agents between folders.
Agent rows	Open an agent, inspect version context, and use row actions.
Create agent	Start from a blank agent or a template where available.

Row Actions

Test call

Starts a phone test using the latest published version. If no published version exists, publish before testing from the list.

Duplicate

Creates a copy so users can experiment without changing the original agent.

Export

Exports an agent configuration for reuse or backup.

Move

Moves the agent into a folder for use-case, customer, team, or environment organization.

From Draft To Live Traffic

1. Create or import the agent

   Choose a blank agent, a template, or an imported configuration.

2. Choose the conversation stack

   Set voice, language, LLM model, transcriber, and voice model.

3. Write behavior

   Add prompt, welcome behavior, variables, functions, and knowledge references where needed.

4. Connect useful actions

   Add custom functions, dashboard integrations, workflow actions, or webhooks only when the call outcome needs them.

5. Set operational controls

   Configure speech settings, call settings, post-call analysis, fallback behavior, and webhooks.

6. Publish a version

   Published versions are what live routes should use.

7. Assign a route

   Attach the version to a phone number, batch call, workflow call node, web call, or test call.

Why A Test Call May Not Start

No published version

The list action looks for a published version first. Publish the draft before using row-level test call.

Invalid recipient number

The modal validates country code and expected digit length. Remove formatting and check the selected country.

Missing dynamic variables

If the agent prompt or flow expects variables, provide test values so the call does not sound incomplete.

Transfer destination validation failed

Conversational flow transfer destinations can require valid dynamic values before the test call starts.

Workspace not ready

KYC, wallet, or outbound readiness can block some outbound behavior. Follow the readiness prompt in the dashboard.

What Not To Change From The List

The Agents list is for navigation and operations. Change detailed behavior inside the agent builder.

Need	Open this page
Prompt, welcome message, or model behavior.	Agent builder.
Voice, language, transcriber, or voice model.	Agent builder top selectors.
Speech timing, Audio Cache, or Hinglish Map.	Agent Settings, Speech Settings.
Silence timeout, duration, voicemail, keypad, or transfer behavior.	Agent Settings, Call Settings.
Extraction fields.	Agent Settings, Post-call Analysis.

Related Reading

Languages Voices Models And Transcribers

Choose the conversation stack.

Single Prompt Agents

Use one prompt for one clear objective.

Conversational Flow Agents

Use explicit branching for scripted calls.

Testing Agents

Place safe test calls.

Dashboard Integrations

Connect agent outcomes to WhatsApp, email, workflows, and external systems.