DialNexa Dynamic Variables

Understand DialNexa dynamic variables across prompts, welcome messages, batch CSVs, workflow leads, API calls, transfer destinations, and call metadata.

DialNexa dynamic variables are call-time values used to personalize or control agent behavior. They appear as placeholders such as {{first_name}} and can be supplied by batch CSV rows, workflow leads, API calls, test calls, or defaults saved on the agent version.

Dynamic values should be true, current, and safe to speak. The agent may say them out loud.

Dynamic Variable Sources

Call-time data can arrive from several places.

Source	Example
Prompt placeholder	{{first_name}} in the instruction.
Welcome message	A personalized first sentence.
Batch CSV	Columns for name, due date, city, or amount.
Workflow lead variables	Lead-specific values used in nodes and templates.
API request	Metadata or variables supplied by an external launcher.
Default variables	Fallback values when a source is missing.

Design Variables Cleanly

1. Use stable names

   Prefer first_name over name1 or customerNameMaybe.

2. Document required values

   Know which variables every launch path must provide.

3. Add safe defaults

   Protect calls from incomplete data.

4. Test missing data

   Place calls with missing values and listen to the result.

Dynamic Variable Problems

Variable is spoken with braces

The value was not supplied and no safe default existed.

CSV value goes to wrong field

Header does not match the expected variable key.

Workflow action missing a parameter

Lead variable key was absent or misspelled.

Transfer fails

Destination variable was empty or incorrectly formatted.

Related Reading

Agent Dynamic Variables

Use variables in agents.

Default Variables

Set fallbacks.

Workflow Variables

Use variables in automation.