DialNexa Webhook Retries And Failures

Troubleshoot DialNexa webhook retries and failures with retry count, timeout, response status, success flag, error messages, retry attempts, and delivery logs.

DialNexa webhook retries and failures are controlled by the workspace webhook configuration and recorded in delivery logs. Logs can show event type, response status, success flag, error message, delivery time, retry attempt, parent delivery, and related call id.

A webhook can fail even when the call succeeded. Do not confuse event delivery with call outcome.

Delivery Log Fields

Use these fields to find the failing layer.

Field	Meaning
event	call_initiated, call_ended, or transfer_completed.
response_status	HTTP status returned by the receiver.
is_success	Whether DialNexa considered delivery successful.
error_message	Failure detail from delivery attempt.
retry_attempt	Attempt count for retry deliveries.
parent_delivery_id	Connects retry attempts to the original delivery.
call_id	Call related to the event when available.

Common Failure Causes

Most failures come from receiver behavior or verification mismatch.

Non-2xx response

Fix receiver status handling.

Timeout

Increase timeout or make receiver faster.

Secret mismatch

Update receiver after rotating webhook secret.

URL problem

Use HTTPS and keep URL within the dashboard limit.

Debug A Failed Delivery

1. Check the event and call id

   Confirm which call and event failed.

2. Read response status and error

   Decide whether receiver, timeout, or secret verification failed.

3. Check retry count

   Know whether DialNexa will try again.

4. Fix receiver or secret

   Deploy receiver changes or update the stored secret.

5. Trigger a test event

   Confirm the next delivery succeeds.

Related Reading

External Webhooks

Set URL and retry behavior.

Webhook Secrets

Fix verification.

Call History

Separate call outcome from event delivery.