Skip to main content
DialNexa external webhooks send real-time events to a workspace HTTPS endpoint. The Webhooks page lets users create or update a URL, set retry count from 0 to 3, set request timeout from 1,000 ms to 60,000 ms, view active state, and delete the webhook.
The webhook URL must start with https://. Webhooks are not the place to experiment with almost-secure endpoints.

​
External Webhook Fields

These fields control event delivery.

​
Events And Delivery

Webhook delivery records help debug receivers.

Verification

Reachability check sent before a webhook is saved.

Call initiated

Event sent when a call starts.

Call ended

Event sent when a call ends.

Transfer completed

Event sent for completed transfer behavior.

Delivery logs

Record response status, success flag, retry attempt, and errors.

​
Create A Webhook Receiver

1

Create a webhook secret

Configure verification before relying on events.
2

Enter HTTPS URL

Use a stable endpoint under your control.
3

Set timeout and retries

Choose values your receiver can satisfy.
4

Pass the verification request

On save, DialNexa sends a verification POST to your URL and your endpoint must answer with a 2xx status code inside the timeout you set. Anything else blocks the webhook from being created. This payload has no call object, so branch on event_type before reading call fields.
5

Create or update webhook

Watch the active badge.
6

Trigger a test call

Confirm the receiver gets and verifies the event.

Webhook Secrets

Verify events.

Agent Webhooks

Enable events for agents.

Webhook Failures

Debug delivery.