DialNexa External Webhooks

Configure DialNexa external webhooks with HTTPS URL, retry count, timeout, active state, webhook secret, delivery attempts, and deletion.

DialNexa external webhooks send real-time events to a workspace HTTPS endpoint. The Webhooks page lets users create or update a URL, set retry count from 0 to 3, set request timeout from 1,000 ms to 60,000 ms, view active state, and delete the webhook.

The webhook URL must start with https://. Webhooks are not the place to experiment with almost-secure endpoints.

External Webhook Fields

These fields control event delivery.

Field	Requirement or behavior
URL	Required, must use https://, and must be 150 characters or less.
Retry count	Must be between 0 and 3.
Request timeout	Must be between 1,000 ms and 60,000 ms.
Active state	Shows whether delivery is active. A missing secret can make the webhook inactive.
Last delivery and status code	Used to understand recent delivery behavior.

Events And Delivery

Webhook delivery records help debug receivers.

Call initiated

Event sent when a call starts.

Call ended

Event sent when a call ends.

Transfer completed

Event sent for completed transfer behavior.

Delivery logs

Record response status, success flag, retry attempt, and errors.

Create A Webhook Receiver

1. Create a webhook secret

   Configure verification before relying on events.

2. Enter HTTPS URL

   Use a stable endpoint under your control.

3. Set timeout and retries

   Choose values your receiver can satisfy.

4. Create or update webhook

   Watch the active badge.

5. Trigger a test call

   Confirm the receiver gets and verifies the event.

Related Reading

Webhook Secrets

Verify events.

Agent Webhooks

Enable events for agents.

Webhook Failures

Debug delivery.