How DialNexa Agent Webhooks Reach Your Endpoint

Connect the agent webhook toggle to a workspace URL, verification secret, and delivery logs so call events reach your endpoint.

This page explains how the per-agent webhook toggle fits into the workspace webhook system. For the toggle itself - where it lives and how to enable it - see Agent Webhooks in Agent Settings.

Think of it as three parts: agent switch, workspace URL, verification secret.

DialNexa Agent Webhook Delivery Layers

Each layer has a different owner. Events flow only when all three are in place: the agent’s toggle is on, the workspace has an external webhook URL, and the receiver verifies with the webhook secret.

Layer	Configured in	Purpose
Agent webhook toggle	Agent Settings	Enable or disable webhook behavior for a saved agent.
External webhook URL	Webhooks tab	Choose where workspace events are delivered.
Webhook secret	Keys tab	Let your receiver verify events.
Delivery logs	Webhook delivery system	Show success, status code, errors, and retries.

Agent Webhook Confusions

The agent toggle is on but no event arrives

Check the external webhook URL, active state, secret, and receiver logs.

The receiver rejects events

Check secret rotation and verification code.

The wrong agent triggers events

Confirm which agent version handled the call.

Related Reading

Agent Settings Webhook

Use the builder toggle.

External Webhooks

Configure receiver URL.

Webhook Secrets

Verify events.