WhatsApp With Wati In DialNexa

Configure WhatsApp with Wati in DialNexa for API key connection, session messages, approved templates, parameters, broadcast names, workflow actions, and invocation review.

WhatsApp with Wati in DialNexa lets workflows and eligible integration actions send WhatsApp messages through a connected Wati account. Use it for reminders, confirmations, follow-ups, and template-based messages after a call or workflow branch.

A WhatsApp template is only as useful as its parameters. Check the placeholders before the workflow checks them for you.

Wati Actions

Action style	Use it for	Required thinking
Session message	Conversational WhatsApp message where session rules allow it.	Message body, recipient phone number, and whether the user is eligible for a session message.
Template message	Approved outbound template messages.	Exact template name, parameter count, parameter order, and broadcast name where required.

Wati Fields Users Encounter

Field	Meaning
API key	Credential used to connect Wati.
Phone number	Recipient WhatsApp number. Use lead variables or call attributes when sending at scale.
Message body	Text for session-style messages where supported.
Template name	Approved Wati template to send.
Template parameters	Values inserted into the template.
Template parameter names	Named parameter mapping for readability and correctness.
Broadcast name	Campaign or workflow label used for template sending.

When To Use Wati

Appointment reminder

Send a WhatsApp confirmation after a booking or reschedule call.

Payment or renewal nudge

Follow up after an outbound reminder campaign.

Support handoff

Send a summary or next-step message after support intake.

Workflow branch

Send different templates based on call outcome or lead status.

Use Wati In A Workflow

1. Connect Wati

   Enter the API key and validate the connection from Integrations.

2. Choose a workflow Application node

   Select the Wati action that matches session or template sending.

3. Map recipient and content

   Use lead variables or call attributes for phone number, template parameters, message body, and broadcast name.

4. Wire success and failure

   Send successful leads forward and route failures to review or an alternate channel.

5. Test with one lead

   Confirm Wati accepts the template and parameters before launching a large workflow.

Wati Troubleshooting

Template name is wrong

Use the exact approved template name from Wati. Case, spelling, and approval status matter.

Parameter count mismatch

The template expects a specific number of parameters. Map every required value in the correct order.

Phone number is missing

Check uploaded lead variables, call attributes, and Application node mapping.

Credential invalid

Reconnect or validate Wati from Integrations before rerunning the workflow.

Related Reading

Connecting Integrations

Set Wati credentials.

Using Integrations In Workflows

Send WhatsApp from workflows.

Lead Variables

Fill template parameters.

Integration Functions

Debug Wati action results.