Testing Agents In DialNexa

Learn how to test DialNexa agents with phone test calls, published versions, country validation, dynamic variables, and Call History review.

Testing a DialNexa agent means placing a real call or realistic test call against the configuration that will receive traffic. The Agents list test action uses the latest published version, validates the recipient number by country, and creates a call record that should be reviewed in Call History.

A test call that only proves the phone rang is a very polite false sense of security.

What The Test Call Checks

The dashboard checks basic readiness before starting a call.

Check	Behavior
Published version	If no version is published, the dashboard asks you to publish before testing.
Country code	The modal combines selected country code with the local number.
Digit length	The local number must match the expected digit count for the selected country.
Dynamic values	Rows can supply values needed by the prompt, welcome message, voicemail, or transfer.
Call creation	The test creates a single outbound call with empty metadata unless supplied elsewhere.

Run A Useful Agent Test

1. Publish the candidate version

   Make sure the tested version is the one intended for traffic.

2. Use a real recipient format

   Select the country and enter digits without decorative formatting.

3. Fill variables like production

   Use realistic names, amounts, dates, cities, and transfer destinations.

4. Create awkward caller behavior

   Interrupt, go silent, ask a question outside scope, and correct a wrong value.

5. Review Call History

   Read transcript, recording, summary, extracted fields, transfer data, and status.

What To Inspect After The Test

Do not stop at the success toast.

Transcript

Did the agent hear the caller correctly?

Recording

Did the voice, pace, interruption behavior, and audio quality sound right?

Post-call fields

Were the fields extracted with the right values and types?

Routing result

Did the call end, transfer, retry, or fail as expected?

When A Test Fails

Publish prompt appears

Publish a version before using the list-level test action.

Number validation fails

Check selected country, country code, and digit length.

Call starts but no useful transcript

Check audio quality, language, and transcriber.

Post-call fields are wrong

Check field descriptions and whether the transcript contained the needed facts.

Related Reading

Call History

Find test call records.

Phone Numbers

Route live traffic.

Troubleshooting

Diagnose failed tests.