DialNexa Knowledge Base Documents And File Limits

Prepare DialNexa knowledge base documents, including PDF and TXT uploads, title, description, source, document type, file size, and download behavior.

DialNexa knowledge base documents are the files or text records that populate a knowledge base. Document upload supports file content with title, knowledge base id, description, source, document type, file size, file path, and download behavior.

A document that is outdated but uploaded confidently is still outdated.

Document Fields

These fields help users understand document records.

Field	Purpose
Title	Human-readable document name.
Knowledge base id	Links the document to a knowledge base.
Description	Optional context for the content.
Content	Parsed text stored for the document.
Source	Optional source URL or label.
Document type	Type of document, such as PDF or TXT.
File size	Stored size for upload and review.
File path	Location used for file download or storage.

Prepare A Useful Knowledge Document

1. Use source material you trust

   Do not upload stale policies or draft copy.

2. Give it a clear title

   Future reviewers should know what the document covers.

3. Keep one topic per document when possible

   Smaller focused documents are easier to audit.

4. Review extracted content

   If parsing changes formatting, update the source file.

5. Retest the agent

   Ask questions that require the new document.

Document Upload Issues

Unsupported file content

Use accepted document formats such as PDF or TXT where supported.

File is too large

Split the content into smaller focused documents.

Poor extraction

Try cleaner source formatting and avoid scanned images without text extraction.

Agent still answers old information

Confirm the correct knowledge base is attached to the correct agent version.

Related Reading

Knowledge Overview

Understand knowledge bases.

Managing Documents

Update content.

Using Knowledge In Agents

Test agent behavior.