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DialNexa knowledge bases store organization documents that can be attached to agent behavior where the feature is enabled for a workspace. A knowledge base has a name, organization context, optional agent association, vector id, and related documents that can be uploaded, parsed, managed, and used by agents.
Knowledge helps an agent answer from material you provide. It does not replace a clear prompt telling the agent when to use that material.

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Knowledge Base Objects

These objects define how knowledge content is stored.
ObjectMeaning
Knowledge baseNamed collection tied to an organization and optionally an agent.
Vector idIdentifier for the vector-backed content store.
DocumentUploaded or created content tied to a knowledge base.
Document typeFile or content type such as PDF or TXT.
SourceOptional source label for where the document came from.

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Where Knowledge Matters

Use knowledge when callers ask about factual material.

Agent answers

Give the agent reference material for product, policy, or FAQ questions.

Document management

Upload, update, download, and soft-delete knowledge documents.

File limits

Use accepted document types and keep files within upload constraints.

Call review

If the agent answered incorrectly, compare prompt, knowledge, transcript, and document content.

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Knowledge Base Questions

No. Use it when the agent needs factual reference material beyond the prompt.
Only partly. The prompt still needs to tell the agent when and how to use knowledge.
Treat deleted documents as unavailable for future use and retest the agent.

Managing Documents

Maintain document content.

Using Knowledge In Agents

Attach knowledge to behavior.

Documents And Limits

Prepare files.