DialNexa Call Detail Page

Understand the DialNexa call detail page with recording playback, download, transcript tabs, summary, custom fields, transfers, audio cache, and annotations.

The DialNexa call detail page is the review surface for one call. It can show playback controls, recording download, transcript copy, live and accurate transcript tabs, summary, status, duration, cost, custom extracted fields, transfer details, Audio Cache data, and annotations.

Do not debug only from the summary. Summaries are useful. Recordings are witnesses.

Before You Begin

Open a specific call from Call History and know what you are trying to explain: routing, conversation quality, outcome, transfer, retry, extracted field, or cost.

DialNexa Call Detail Page Sections

Section	Question it answers
Header and metadata	Which call, agent, status, duration, and cost are we reviewing?
Audio player	What did the caller and agent actually sound like?
Summary	What was the short outcome of the call?
Custom fields	What did post-call analysis extract from the call, including typed fields such as DateTime values?
Transcription tab	What did the live or accurate transcript say?
Transfers tab	Did the agent attempt a human handoff and what happened?
Audio Cache tab	Did repeated speech use cached audio or create new entries?

Transcript Tabs

Tab	Use it when
Live Transcript	Debug what the agent heard before replying. Best for interruptions and timing issues.
Accurate Transcript	Review cleaner post-call transcript text where available. Best for audits and summaries.

Useful Actions

Download recording

Download audio when available and allowed.

Copy transcript

Copy transcript text for review.

Annotate turn

Create prompt improvement notes from a specific transcript turn.

Review One Call Thoroughly

1. Read status and duration

   Check whether the call completed, failed, ended early, or hit voicemail.

2. Play the recording

   Listen before judging prompt behavior.

3. Compare transcript and recording

   Spot transcription errors, interruptions, overlap, noise, or silence.

4. Check extracted fields

   Confirm structured outputs match what happened in the call. DateTime fields can be shown as readable dates and times while keeping ISO 8601 values for exports.

5. Open special tabs

   Use Transfers and Audio Cache when those features were involved.

Verify Your Call Review

Before closing the investigation, record the call id, agent version, route, final status, end reason, evidence supporting the conclusion, and the owner of any follow-up.

Related Reading

Transcripts And Recordings

Review audio and text.

Post-Call Results

Read extracted values.

Retries Transfers And Audio Cache

Inspect special call behavior.

Call Details Video

Watch how to review call evidence and conversational analysis.