DialNexa Call History

Use DialNexa Call History to filter calls, search by call id, filter by comma-separated batch call ids, sort by created time or duration, export data, and open call details.

DialNexa Call History is the central table for reviewing calls. Users can filter by date range and call metadata, search by call id, filter by one or more call or batch call ids, sort by created time or duration, open retry rows, export CSV data, and click a row to inspect the call detail page.

Start with the exact call row before you compare aggregate results. The row shows the status, timestamps, linked campaign or workflow context, and the path to the call detail page.

Call History Controls

These controls shape the visible call set.

Control	Behavior
Date range	Limits results by call creation date unless call id search overrides it.
Filters	Filter by agent, call id, batch call id, call type, direction, status, duration, caller number, destination number, hang up reason, and other supported fields. Agent, call id, batch call id, status, and hang up reason filters support one value or multiple values.
Call id search	When searching by call id, the page ignores date range and other filters so the exact call can be found.
Sort	Sort by created time or duration.
Pagination	Move through large result sets and change the page size from the filter menu.
Export	Download CSV rows matching the selected filters.

Filter And Detail Controls

Call History is built for repeated investigation work. Use the newer controls to keep the table and detail drawer focused.

Control	How it helps
Agent filter	Search agents by name or ID, select multiple agents, and review only their calls.
Call ID filter	Enter one call id or a comma-separated list of call ids to review a known set of calls without separate searches.
Batch call ID filter	Enter one batch id or a comma-separated list of batch ids to compare campaign-linked calls together.
Multi-status filter	Compare groups such as completed, failed, busy, and did-not-pick without running separate searches.
Hang Up Reason filter	Select one or more end_reason values, such as user disconnected, voicemail detected, invalid phone number, destination forbidden, insufficient balance, or system failure.
Duration filters	Enter minutes in the dashboard. DialNexa applies the filter in seconds behind the scenes.
Relative dates	Recent rows can show relative time labels while the exact timestamp remains available in detail context.
Detail drawer navigation	Use previous and next controls or keyboard navigation to move through calls without closing the drawer.
Resizable detail drawer	Resize the right-side detail panel when transcript, retry, or metadata review needs more room.

Call Status Filters

Call History status filters use call log statuses. In-progress statuses show calls that are still waiting for provider or runtime updates. Final statuses are ready for outcome review and export.

Status	Final?	What it means in Call History
created	No	The call log exists and is queued or prepared.
initiated	No	Call setup has started.
sent	No	The outbound request was handed to the voice runtime and is waiting for a response. If it remains in sent with no connection or hangup activity, DialNexa can later mark it failed with system_failure.
received	No	DialNexa received an inbound or provider event.
completed	Yes	The call connected and ended. Review transcript, recording, summary, fields, and end_reason.
did_not_pick	Yes	The recipient did not answer or voicemail was detected.
busy	Yes	The line was busy or rejected as busy.
no_answer	Yes	The provider returned no answer.
failed	Yes	The call failed before a useful conversation completed.
cancelled	Yes	The call was stopped before completion, often because a campaign was cancelled.
retry_expired	Yes	Retry handling ended without a successful final result.

Hang Up Reason Filters

Use the Hang Up Reason filter when status is too broad. It filters the stored end_reason value, so it is useful for separating user behavior from route, wallet, and provider problems.

End reason	Typical investigation
user_disconnected or agent_disconnected	Who ended the connected call.
user_busy, user_did_not_pick_up, or user_unreachable	Recipient availability and retry policy.
voicemail_detected	Voicemail detection and retry follow-up.
invalid_phone_number or destination_forbidden	Recipient formatting, country enablement, and prefix rules.
network_failure, system_failure, or system_at_capacity	Provider and platform reliability.
insufficient_balance	Wallet recharge and billing readiness.
agent_not_found	Agent routing or assignment for inbound and outbound calls.
unknown	Calls that need manual detail review.

Batch-Aware Monitoring

Call History also supports campaign review.

Batch id filter

Open logs for one batch campaign through the batch call id.

Live updates

Campaign views can refresh while the campaign status is running or waiting.

Status exports

Export completed, did-not-pick, or failed groups for follow-up.

Retry expansion

Expand retry rows to inspect attempt history.

Call History Confusions

A call disappeared after filtering

Clear filters or search by exact call id.

Date range seems ignored

Call id search intentionally bypasses date and other filters.

Campaign keeps refreshing

Live updating is enabled while the batch campaign is running or waiting.

Duration sort looks odd

Confirm whether you are sorting duration or created time.

Related Reading

Call Detail Page

Open one call.

Recipient Results

Review campaign rows.

Statuses

Understand status labels.

Call History Filters Video

Watch how to filter calls and export matching records.