DialNexa Call History

Use DialNexa Call History to filter calls, search by call id, sort by created time or duration, export data, and open call details.

DialNexa Call History is the central table for reviewing calls. Users can filter by date range and call metadata, search by call id, sort by created time or duration, open retry rows, export CSV data, and click a row to inspect the call detail page.

Start with the exact call row before you compare aggregate results. The row shows the status, timestamps, linked campaign or workflow context, and the path to the call detail page.

Call History Controls

These controls shape the visible call set.

Control	Behavior
Date range	Limits results by call creation date unless call id search overrides it.
Filters	Filter by status, sentiment, batch call id, call id, and other supported fields.
Call id search	When searching by call id, the page ignores date range and other filters so the exact call can be found.
Sort	Sort by created time or duration.
Pagination	Move through large result sets.
Export	Download CSV rows matching the selected filters.

Call Status Filters

Call History status filters use call log statuses. In-progress statuses show calls that are still waiting for provider or runtime updates. Final statuses are ready for outcome review and export.

Status	Final?	What it means in Call History
created	No	The call log exists and is queued or prepared.
initiated	No	Call setup has started.
sent	No	The outbound request was sent to the provider.
received	No	DialNexa received an inbound or provider event.
completed	Yes	The call connected and ended. Review transcript, recording, summary, fields, and end_reason.
did_not_pick	Yes	The recipient did not answer or voicemail was detected.
busy	Yes	The line was busy or rejected as busy.
no_answer	Yes	The provider returned no answer.
failed	Yes	The call failed before a useful conversation completed.
cancelled	Yes	The call was stopped before completion, often because a campaign was cancelled.
retry_expired	Yes	Retry handling ended without a successful final result.

Batch-Aware Monitoring

Call History also supports campaign review.

Batch id filter

Open logs for one batch campaign through the batch call id.

Live updates

Campaign views can refresh while the campaign status is running or active.

Status exports

Export completed, did-not-pick, or failed groups for follow-up.

Retry expansion

Expand retry rows to inspect attempt history.

Call History Confusions

A call disappeared after filtering

Clear filters or search by exact call id.

Date range seems ignored

Call id search intentionally bypasses date and other filters.

Campaign keeps refreshing

Live updating is enabled while the batch campaign is running or active.

Duration sort looks odd

Confirm whether you are sorting duration or created time.

Related Reading

Call Detail Page

Open one call.

Recipient Results

Review campaign rows.

Statuses

Understand status labels.