DialNexa Monitoring Overview

Understand DialNexa monitoring through Call History, call details, transcripts, recordings, post-call analysis, retries, transfers, audio cache, annotations, and exports.

DialNexa monitoring is the evidence layer for every call. Call History and call detail pages show status, transcript, recording, summary, sentiment, duration, cost signals, extracted fields, retries, transfers, audio cache data, annotations, and exports.

If setup pages are the plan, monitoring is the receipt. Keep the receipt.

Monitoring Surfaces

Use the surface that matches the question.

Question	Use
Which calls happened?	Call History table with filters, date range, sorting, and pagination.
What happened in one call?	Call detail page with recording, transcript, summary, and metadata.
What did the AI extract?	Post-call analysis results and custom fields.
Did retries or transfer happen?	Retry history and transfer detail tabs.
Can we report this externally?	CSV exports and webhook delivery evidence.

Evidence Types

Every evidence type answers a different question.

Status

Did the call complete, fail, not pick, cancel, or expire?

Recording

What did the caller and agent sound like?

Transcript

What text did the system capture?

Post-call fields

What structured outcome was extracted?

A Good Debugging Order

1. Find the exact call

   Use call id, batch id, date range, agent, status, or campaign filter.

2. Open detail

   Read status, duration, summary, transcript, recording, and extracted fields.

3. Check related tabs

   Open retries, transfers, or audio cache when relevant.

4. Trace back to setup

   Open the agent version, phone number, batch, workflow, or integration that started the call.

Related Reading

Call History

Find calls.

Call Detail Page

Inspect one call.

Exporting Call Data

Report outcomes.