If a question keeps appearing in support, it deserves an answer before the next person asks it with more punctuation.
Agents And Versions
Why does my test call ask me to publish first?
Why does my test call ask me to publish first?
The Agents list test action uses the latest published version. Publish a version before testing from the row.
Can I edit a published version?
Can I edit a published version?
Published versions protect live behavior. Create or select a draft version for changes.
Why did live traffic use old behavior?
Why did live traffic use old behavior?
Check the version assigned to the phone number, batch, or workflow.
Calls And Campaigns
Why is Batch Calls disabled?
Why is Batch Calls disabled?
The workspace may need KYC verification.
Why did a batch recipient get the wrong script?
Why did a batch recipient get the wrong script?
Check which outbound phone number was selected and which agent version that number uses.
Where do I see recipient results?
Where do I see recipient results?
Use Call History filtered by batch call id and export status groups if needed.
Workflows And Integrations
Why is my workflow lead stuck?
Why is my workflow lead stuck?
Open lead history, find the current node, and read the last transition.
Why did an Application node fail?
Why did an Application node fail?
Check integration connection, required fields, invocation error, and failure output.
Do I need a workflow or batch call?
Do I need a workflow or batch call?
Use Batch Calls for one list campaign. Use Workflows for multi-step lead paths.
Monitoring And Data
Should I trust summary or transcript?
Should I trust summary or transcript?
Use summary for quick review and transcript or recording for evidence.
Why did webhook delivery fail if the call succeeded?
Why did webhook delivery fail if the call succeeded?
Call outcome and webhook delivery are separate. Check delivery logs.
Related Reading
Glossary
Look up terms.
Troubleshooting
Debug issues.
Statuses
Understand state values.