DialNexa Glossary

Look up DialNexa voice AI terms for agents, versions, routes, campaigns, workflows, integrations, variables, and call evidence.

The DialNexa glossary defines the product terms users will see while building and monitoring Voice AI calls. Use it when a dashboard word is unfamiliar or when multiple terms sound similar.

A shared vocabulary is cheaper than a meeting where everyone means a different version of the same word.

DialNexa Voice AI Glossary Terms

These are the terms users meet most often.

Term	Definition
Agent	Configured Voice AI caller that owns prompt, model, voice, transcriber, settings, functions, and analysis fields.
Agent version	Saved agent configuration identified by version number and publish state.
Audio Cache	Reuses synthesized audio for repeated exact phrases so the agent responds faster and at lower cost.
Batch call	CSV-based outbound campaign.
Batch recipient	One row of a batch campaign - the person a campaign attempt calls. Same person a workflow calls a lead.
Call log	Stored record of a phone or web call.
Default variable	Fallback value saved on an agent version, edited in the Fallback Settings panel.
Dynamic variable	Placeholder value such as {{first_name}} supplied at call time.
End reason	Why a call ended: caller hangup, agent hangup, transfer, voicemail, silence timeout, max duration, or error. Shown on the call detail page.
Hinglish	Mixed Hindi-English speech. The hi-en language option tunes recognition and speech for it.
Knowledge base	Uploaded organization documents an agent can retrieve from during calls.
KYC	Identity verification required before a workspace can place unrestricted outbound calls.
Lead	Person or phone number moving through a workflow.
Phone number	Inbound or outbound route connected to an agent version.
Post-call analysis	Structured extraction after the call, using fields defined per agent.
Published version	Version intended for live routing. Drafts never take live traffic.
Warm transfer	Transfer where the agent briefs the human before connecting the caller, instead of handing off cold.
Webhook	Event delivery to an external HTTPS endpoint.
Webhook secret	Shared secret used by receivers to verify events.
Workflow	Node-based automation for leads.

Terms People Mix Up

Agent webhook and external webhook

Agent webhook enables event behavior for an agent. External webhook defines the workspace receiver URL.

Workflow lead and batch recipient

A workflow lead moves through nodes. A batch recipient receives campaign attempts.

Transcript and summary

Transcript is the call text. Summary is a generated short version.

Default variable and dynamic variable

Dynamic variable is the placeholder. Default variable is the fallback value.

Related Reading

Platform Concepts

Learn concept relationships.

Call Data Model

Understand stored fields.

FAQ

Read common questions.