DialNexa Glossary

Look up DialNexa glossary terms for agents, versions, phone numbers, batch calls, workflows, integrations, webhooks, variables, transcripts, recordings, and call logs.

The DialNexa glossary defines the product terms users will see while building and monitoring Voice AI calls. Use it when a dashboard word is unfamiliar or when multiple terms sound similar.

A shared vocabulary is cheaper than a meeting where everyone means a different version of the same word.

Core Terms

These are the terms users meet most often.

Term	Definition
Agent	Configured Voice AI caller that owns prompt, model, voice, transcriber, settings, functions, and analysis fields.
Agent version	Saved agent configuration identified by version number and publish state.
Published version	Version intended for live routing.
Phone number	Inbound or outbound route connected to an agent version.
Batch call	CSV-based outbound campaign.
Workflow	Node-based automation for leads.
Lead	Person or phone number moving through a workflow.
Dynamic variable	Placeholder value supplied at call time.
Default variable	Fallback value saved on an agent version.
Post-call analysis	Structured extraction after the call.
Webhook	Event delivery to an external HTTPS endpoint.
Webhook secret	Shared secret used by receivers to verify events.
Call log	Stored record of a phone or web call.

Terms People Mix Up

Agent webhook and external webhook

Agent webhook enables event behavior for an agent. External webhook defines the workspace receiver URL.

Workflow lead and batch recipient

A workflow lead moves through nodes. A batch recipient receives campaign attempts.

Transcript and summary

Transcript is the call text. Summary is a generated short version.

Default variable and dynamic variable

Dynamic variable is the placeholder. Default variable is the fallback value.

Related Reading

Platform Concepts

Learn concept relationships.

Call Data Model

Understand stored fields.

FAQ

Read common questions.