DialNexa Billing And Wallet

Understand DialNexa billing and wallet context, including wallet balance, recharge entry points, transactions, call costs, and outbound planning.

DialNexa billing and wallet context helps users understand spend before launching outbound activity. Workspace Settings includes a Billing page with Recharge, Transactions, and Settings tabs, plus low balance alerts, early warning emails, and transaction details for call charges. Agent builder selectors, SIP trunking, and call records can also expose cost-related evidence.

Call quality is important. So is not discovering budget reality after a campaign has already run.

Where Spend Context Appears

Billing signals are split between account context and call evidence.

Wallet balance

The Billing Recharge tab shows balance, wallet status, low balance alerts, and recharge access.

Transactions

Wallet transaction history helps reconcile account activity.

Call details

Call logs can include duration, credits consumed, latency, and cost-related fields.

Phone number rentals

Phone number records can include rental dates and renewal information.

Rate previews

Agent builder selectors can show INR per-minute components for LLM, voice, and transcriber choices.

Integration actions

Cloud workflow actions can create batched integration charges.

Current Billing Wallet Behavior

For organizations on the current billing system, Workspace Settings > Billing shows the active organization’s INR balance, recharge controls, transaction history, and billing contact details.

Area	Current behavior
Recharge tab	Shows the latest balance_inr, a wallet status of Active, Overdue, or No balance, low balance alert controls, email notifications, and a Recharge wallet button.
Add credits modal	Offers ₹5,000, ₹10,000, ₹50,000, and Other. Custom amounts must be between ₹1,000 and ₹10,00,000.
Payment total	Adds estimated 18% GST to the selected usage credits. Razorpay charges the total due in INR, while wallet credits exclude GST.
Low balance alert	Sends an email when wallet balance drops below the configured amount. The minimum alert value is ₹100.
Early warning threshold	Sends an earlier email before the main low balance alert. The minimum value is ₹200, and it must be higher than the low balance alert when both are set.
Alert recipients	Supports up to 5 custom email recipients. If the recipient list is empty, alerts go to the workspace owner.
Transactions tab	Shows paginated wallet transactions with description, reference ID, date, amount, closing balance, and expandable positive-value call-charge line items when available. Amounts and closing balances are shown with exactly two decimal places.
Export	Downloads all available billing transactions as transactions-YYYY-MM-DD.csv.
Billing settings tab	Stores billing name, billing address, and GST Number for the workspace.
Rate preview	Shows LLM, voice model, transcriber, telephony, or SIP/BYOC rates when the organization billing plan exposes them.
Integration billing	Composio workflow executions are counted in groups of 100 and billed at approximately INR 1.79 per batch. These deductions do not block workflow execution and can move the wallet negative.
Legacy organizations	May not show current billing wallet data until migrated to the new billing system.

Use the Billing Recharge tab for self-serve top-ups, or contact DialNexa support for bank-transfer credits and billing corrections.

Recharge And Billing Settings

1. Open Billing

   Go to Workspace Settings > Billing and choose the Recharge, Transactions, or Settings tab.

2. Check wallet status

   Confirm whether the balance is Active, Overdue, or No balance before launching outbound traffic.

3. Add credits

   Choose a preset amount or Other, review the 18% GST estimate, and complete the INR payment through Razorpay.

4. Configure balance alerts

   Set a low balance alert, optionally add an early warning threshold, and choose up to five email recipients for alert delivery.

5. Download transactions

   Use the Transactions tab export when finance or operations needs an offline reconciliation file.

6. Keep billing details current

   Save the legal billing name, billing address, and GST Number from the Settings tab.

Spend Planning Checks

Use these checks before campaign launch.

Check	Reason
Wallet balance	Avoid campaign interruption or billing surprises.
Low balance alert	Receive a balance email before the workspace drops below the amount you set.
Transaction history	Compare debits and recharges with expected campaign or workflow usage before scaling.
Recipient count	CSV size controls how many calls may be placed.
Retry policy	Retries can increase the number of attempts beyond recipient count.
Max call duration	Long call limits can increase spend if conversations run long.
Workflow Application nodes	Cloud integration actions can add batched integration charges.
Phone number rental status	Expired or reassignment-ready numbers should not be used for critical launches.

Review Costs After Calls

1. Open Call History

   Filter to the campaign, workflow, number, or date range you need.

2. Open sample calls

   Inspect duration, status, credits, and recording.

3. Expand call charges

   In the Transactions tab, expand call-charge rows to review telephony, LLM, fallback LLM, transcriber, fallback transcriber, synthesizer, or bridge components when line items are present.

4. Export when needed

   Use exports for offline reconciliation and reporting.

5. Adjust launch settings

   Tune retries, duration, and recipient list before the next run.

6. Review workflow automation

   For workflows with cloud Application nodes, reconcile integration invocation counts with wallet transactions.

Related Reading

Call History

Review call spend evidence.

Exporting Call Data

Export rows for reporting.

Call Settings

Limit call duration.

Application Nodes

Understand workflow integration billing.