DialNexa Workspaces

Understand DialNexa workspaces, organization switching, workspace settings, account context, wallet context, and how workspace selection affects dashboard data.

A DialNexa workspace represents the organization context for agents, phone numbers, campaigns, workflows, integrations, keys, webhooks, wallet balance, and call history. Switching workspaces changes the data and controls you see.

Before editing anything expensive or live, look at the workspace name. This tiny habit prevents impressively avoidable confusion.

What Belongs To A Workspace

Workspace context scopes most operational objects.

Agents and versions

Agent lists, folders, templates, and versions are loaded for the selected organization.

Numbers and campaigns

Phone numbers, outbound assignments, batch campaigns, and call logs are workspace-specific.

Workflows and leads

Workflow lists, leads, node history, and execution status are tied to the workspace.

Keys and webhooks

API keys, webhook secrets, and external webhook endpoints belong to the organization context.

Workspace Actions Users Commonly Need

Use workspace controls when the account context, not the agent, is the issue.

Action	Why it matters
Switch organization	Move between companies, teams, or environments you can access.
Open workspace settings	Review workspace name, description, and account-level details exposed to your role.
Check wallet area	Confirm balance and recharge access before outbound activity.
Check KYC state	Outbound scale features can depend on verified account readiness.

Workspace Settings Tabs

Workspace settings are split into focused tabs so account, routing, team, and developer work do not share one long page.

Tab	Dashboard path	Use it for
General	/dashboard/workspace/general	Workspace name, description, and account contact details shown to your role.
Telephony Config	/dashboard/workspace/telephony	Provider routes, country groups, destination network group status, telephony rates, and SIP/BYOC status.
Members	/dashboard/workspace/members	Workspace member review, invite management, roles, and access cleanup.
Developer	/dashboard/workspace/developer	API keys, webhook secrets, and external webhook settings.
Billing	/dashboard/workspace/billing	Recharge wallet credits, export transactions, and save billing name, address, and GST Number.

If you land on /dashboard/workspace, the dashboard redirects into the tabbed settings area. Use the left settings navigation to switch between tabs without changing the active workspace.

Developer Webhook Settings

The Developer tab includes API keys and Webhooks. Use the Webhooks tab to send workspace-level webhook payloads to your own endpoint.

Webhook field	What to configure
Webhook URL	The HTTPS endpoint where DialNexa should deliver webhook payloads. The dashboard shows whether the destination is active.
Name	A friendly label for the webhook signing secret. Use a name that identifies the environment or receiving system.
Secret Key	The signing secret used to verify webhook payloads. You can reveal, copy, or generate a random secret from the field controls.
Retry count	The number of retry attempts, from 0 to 3, after an initial delivery failure.
Timeout	Request timeout in milliseconds. The dashboard accepts values between 1,000 ms and 60,000 ms.
Update webhook	Saves the URL, name, secret, retry count, and timeout for the active workspace.

Avoid Cross-Workspace Mistakes

1. Read the workspace label

   Confirm the sidebar workspace before creating agents, keys, numbers, or workflows.

2. Check the route after switching

   Some pages reload data based on organization. Wait for the new workspace data before acting.

3. Name objects clearly

   Use agent, batch, and workflow names that reveal workspace or campaign purpose when needed.

4. Audit in the same workspace

   Call History only helps when you are in the workspace where the call was created.

Workspace Confusions

I cannot see an agent

You may be in a different workspace, folder, or organization context.

A key does not work

Keys are organization scoped. Confirm the key belongs to the workspace your integration is calling.

Batch Calls are blocked

Check KYC readiness for the workspace.

Call logs look empty

Confirm date range, filters, and workspace selection.

Related Reading

Navigation Reference

Understand the sidebar.

KYC And Outbound Readiness

Prepare for outbound scale.

Billing And Wallet

Review spend context.

Workspace Settings Video

Watch the workspace settings walkthrough.