DialNexa Calls Overview

Understand DialNexa calls across phone numbers, inbound calls, outbound calls, web calls, call transfer, voicemail, SIP trunking, and call history.

DialNexa calls are the live conversations created by agents, phone numbers, batch campaigns, workflows, web calls, or manual tests. A call combines a route, a published agent version, a recipient or caller, and a call log that stores the evidence afterward.

A call is not complete when it rings. It is complete when you can explain what happened afterward.

Call Entry Points

Different product surfaces create different kinds of call records.

Entry point	How it starts	Where to review
Inbound call	A caller dials a DialNexa number assigned to an inbound agent version.	Call History
Outbound call	A user or API starts a single call through an outbound number and agent version.	Call History
Batch call	A campaign calls many recipients from a CSV file.	Batch Calls and Call History
Workflow call node	A workflow lead reaches a Voice Call node.	Workflow lead history and Call History
Web call	A browser or web experience starts a web-type call.	Call History

The Route Decides The Agent

Routing is the first thing to check when a call uses the wrong behavior.

Phone number assignment

Numbers can have inbound and outbound agent ids and version numbers.

Batch selected number

Batch Calls use numbers that already have an outbound agent version attached.

Workflow call node

Voice Call nodes require an active phone number with outbound agent configured.

Web call setup

Web calls create web-type records and can be terminated by API.

Investigate A Call From Start To Finish

1. Find how it started

   Check whether the call came from inbound, outbound, batch, workflow, web, or test.

2. Confirm the route

   Open the number, batch, or workflow node that selected the agent version.

3. Open the call detail

   Review status, recording, transcript, summary, extracted fields, transfer data, and audio cache.

4. Export or annotate if needed

   Use exports for reporting and annotations for prompt improvement suggestions.

Related Reading

Phone Numbers

Understand route setup.

Call History

Review call records.

Call Detail Page

Inspect a single call.