DialNexa Workflow Application Nodes

Configure DialNexa workflow Application nodes for integration actions such as WATI WhatsApp templates, Resend email, success and failure outputs, and invocation review.

DialNexa workflow Application nodes run external actions after a workflow reaches a decision point. Use them when a call result should create a follow-up message, notify a team, update a review queue, or hand work to another system without asking the live caller to wait.

An Application node can fail for ordinary reasons like a missing credential or template parameter. Ordinary reasons still stop leads.

Application Node Fields

Application node config stores integration and action details.

Field	Purpose
provider_key	Integration provider such as WATI or Resend.
adapter_key	Connection adapter used for the provider.
action_key	Specific action to run.
function_key	Function-level key for catalog actions when provided.
template_name	WATI template name or action-specific template.
parameters	Values passed into the template or action.
outputs.success	Next node after successful action.
outputs.failure	Next node after failed action.

Common Application Actions

Use actions that fit the workflow moment.

WATI template

Send a WhatsApp template with named parameters and broadcast name.

WATI session message

Send a WhatsApp session message where the provider supports it.

Resend email

Send email with from address, recipient, subject, and text body.

Catalog action

Run an available integration action through its configured connection.

Prepare An Application Node

1. Connect the integration

   Set credentials or hosted connection before using the action.

2. Validate the connection

   Use validation so obvious credential issues surface early.

3. Map variables

   Use lead variables or call attributes for template params and message fields.

4. Wire success and failure

   Do not leave failures without a path.

5. Review invocation evidence

   Use lead history and integration results when troubleshooting.

Related Reading

Using Integrations In Workflows

Connect workflow actions.

Lead Variables

Map data into templates.

Integration Functions

Understand action catalog behavior.

Voice AI Provider Selection

Choose the call stack before automating the follow-up path.