A workflow is not a bigger batch call. It is a route map with memory.
Workflow Objects
These objects explain how workflow execution works.| Object | Meaning |
|---|---|
| Workflow | Container with title, description, organization, and status. |
| Node | A step in the automation such as voice call, condition, time, application, converted, or dropped. |
| Edge | Connection from one node to another, often labeled by outcome. |
| Lead | Person or phone number moving through the workflow with variables and call attributes. |
| Execution | Current state of one lead in one workflow. |
| Lead history | Ordered transitions showing where the lead went and why. |
Workflow Node Families
The builder uses these node types as building blocks.Voice Call
Calls a lead through an active phone number with outbound agent configured.
Conditional
Routes based on fields, operators, values, and AND or OR logic.
Time
Waits for minutes, hours, or days before moving forward.
Application
Runs an external action such as WhatsApp or email through connected integrations.
Converted
Marks a lead as successfully completed.
Dropped
Marks a lead as no longer continuing.
Lead Readiness For Voice Call Workflows
When a workflow includes Voice Call nodes, uploaded leads are checked before enrollment. The lead phone number must be valid and must be reachable through at least one active Voice Call phone number in that workflow. For non-SIP routes, the destination country and network-group prefix must be enabled in Workspace Settings > Telephony Config. If the file contains unsupported numbers, DialNexa groups the failed rows by validation reason so users can fix the upload and retry.Read A Workflow Like An Operator
Start with workflow status
Draft, active, paused, completed, and cancelled mean different launch states.
Related Reading
Workflow Statuses
Understand lifecycle states.
Lead History
Debug one lead path.
Workflow Vs Batch Call
Choose the right automation shape.