DialNexa Workflow Call Nodes

Configure DialNexa workflow Voice Call nodes with phone numbers, outbound agent assignment, completed failed and did-not-pick outputs, and call log evidence.

A DialNexa workflow Voice Call node places an outbound call to a workflow lead through a configured phone number. The phone number must be active and must have an outbound agent id and version number assigned, or the workflow cannot create the call correctly.

A Voice Call node must use an active phone number with an outbound agent assignment. Without that route, the workflow cannot place the call correctly.

Before You Begin

Publish and test the selected outbound agent, assign a valid call route, and prepare lead phone numbers plus fallback values for every prompt or action variable.

Voice Call Node Config

These fields decide how the call runs and where the lead goes afterward. phone_number_id is the stored form of the Phone number dropdown in the builder; the outputs are the edges you connect on the canvas.

Field	Purpose
phone_number_id	The active organization phone number used to place the call (the builder’s Phone number dropdown).
COMPLETED output	Next node when the call completes successfully.
FAILED output	Next node when the call fails.
DNP output	Next node when the recipient did not pick up.
Call log id	Stored in history metadata so the lead path can link to the exact call.

Voice Call Status Routing

The Voice Call node waits for the linked call log to reach a final status before routing the lead.

Call status	Output followed	Meaning
created, initiated, received, connected, waiting	No output yet	The call is still in progress or waiting for a final update.
completed	COMPLETED	The call connected and ended.
did_not_pick, busy	DNP	The recipient did not complete a live conversation.
failed, no_answer	FAILED	The call failed or the provider returned no answer.
cancelled, retry_expired	Review required	These are final call statuses, but they are not default Voice Call node outputs. Inspect lead history if the lead remains at the call node.

Prepare A Call Node

1. Choose an active number

   The phone number must exist, be active, and not deleted.

2. Confirm outbound assignment

   The number needs outbound agent id and outbound version number.

3. Wire all relevant outputs

   Route completed, failed, and did-not-pick outcomes intentionally.

4. Test with one lead

   Open lead history and the linked call detail after execution.

Call Node Failure Reasons

Phone number not active

Use an active number in the selected workspace.

No outbound agent configured

Configure a valid outbound agent version for the selected phone number before activating the workflow.

Output missing

If the node has no configured output for a final call status, the lead can get stuck.

Call already active

Workflow execution avoids restarting a pending or active call for the same lead-node combination.

Verify The Voice Call Node

Run test leads through completed, did-not-pick, and failed outcomes. Confirm each result follows the intended output and that Lead History links to the correct call log.

Related Reading

Phone Numbers

Review active numbers and outbound routing context.

Lead History

Open the linked call.

Statuses

Understand call outcomes.