DialNexa Workflow Time Nodes

Configure DialNexa workflow Time nodes with fixed wait durations, post-call analysis time fields, time holds, and follow-up routing.

DialNexa workflow Time nodes hold a lead until a future time, then move it to the next node. A Time node can wait for a fixed duration, such as 30 minutes or 2 days, or it can read a time from a post-call analysis field and schedule the closest future matching time.

Use post-call analysis time fields when the caller chooses the follow-up time during the call.

Time Node Config

Time nodes support two timing sources.

Field	Meaning
Time source	Fixed duration or post-call analysis.
Duration value	Number of units to wait when using fixed duration.
Duration unit	minutes, hours, or days when using fixed duration.
PCA field	Post-call analysis field to read when using post-call analysis time.
Output	Next node after the time hold expires.
Time hold	Execution record used to resume the lead later.

Post-Call Analysis Time Fields

When time_source is postcall_analysis, the Time node reads pca_field or postcall_analysis_field from the most recent call log for the workflow lead. Field names can be written as the raw field name or with a postcall_analysis. prefix.

DialNexa schedules PCA times in the most specific timezone it can determine. It first checks timezone data stored with the call, then the agent timezone, then the phone number country timezone. If none of those are available, it falls back to the server’s current timezone.

The parser accepts common spoken time formats:

Caller or field value	How DialNexa schedules it
3 PM	The next future 3 PM. If 3 PM already passed today, tomorrow at 3 PM.
Tuesday 10:30 AM	The next future Tuesday at 10:30 AM.
next Tuesday 10:30 AM	The next Tuesday after the current week when the named weekday is today.
evening 7	The next future 7 PM.
9 o'clock	The next future 9:00 or 21:00, whichever comes first.
tomorrow 4 PM	Tomorrow at 4 PM in the resolved business timezone.
2026-06-05 16:30	The explicit date and time.
June 5, 2026 4:30 PM	The explicit date and time, including comma-style month names.
05/06/2026 16:30	Slash dates are parsed as day/month/year unless the values clearly require month/day/year.

If the field is empty or cannot be parsed, the workflow throws a configuration error for that Time node. Test this path with real post-call analysis output before using it for production follow-ups.

When To Use Time Nodes

Waiting is useful when timing changes outcomes.

Retry spacing

Wait before a second call attempt in a custom workflow.

Follow-up sequence

Send a message or call later after a completed conversation.

Caller-selected callback

Use a post-call analysis field such as callback_time to wait until the next requested callback time.

Business-hour routing

Design waits that align with team availability.

Time Node Mistakes

No output configured

The lead has nowhere to go after waiting.

Wait is too short

A follow-up may feel like duplicate contact.

Wait is too long

The lead may forget the previous conversation.

Workflow paused

Paused workflows affect active lead execution. Check workflow status.

Related Reading

Workflow Statuses

Understand pause and resume.

Lead History

See when a lead entered and exited nodes.

Application Nodes

Follow waits with messages or actions.