The prompt tells the agent what to say. Settings decide what happens when the caller goes silent, asks for a booking, triggers a transfer, or leaves data behind.
Settings Areas
Each panel answers a different operational question.Functions
What actions can the agent perform during the call?
Speech Settings
How should the agent listen, respond, denoise, cache audio, and handle language-specific speech behavior?
Call Settings
What happens with voicemail, silence, maximum duration, ambient noise, and call timing?
Fallback Settings
What default values should dynamic variables use if launch data does not provide them?
Post-Call Analysis
What structured fields should DialNexa extract after the call?
Webhook
Should this agent emit real-time webhook events?
Settings And Version State
Many settings belong to the agent version, so version state matters.| State | User expectation |
|---|---|
| Draft version | Most settings can be edited and tested. |
| Published version | Some controls are disabled to protect live behavior. |
| New version | Use a new draft when changing behavior for production. |
| Assigned version | Phone numbers, batch calls, and workflows should point to the intended published version. |
A Practical Settings Review
Tune speech and call limits
Check response timing, audio cache, denoising, voicemail, silence, and max duration.
Related Reading
Functions
Configure live actions.
Speech Settings
Tune audio behavior.
Call Settings
Tune call handling.
Post-Call Analysis
Extract structured outcomes.