DialNexa Post-Call Analysis

Configure DialNexa post-call analysis fields for text, selector, boolean, and number extraction from completed calls.

DialNexa post-call analysis extracts structured fields from a completed call. Users can add text, selector, boolean, and number fields so Call History and exports show outcomes such as summary, call result, customer interest, age, qualification, or next step.

If operations needs a column later, define the field before the campaign. Future-you has enough to do.

Supported Field Types

Choose the type that matches the value you need.

Type	Best for	Example
Text	Free-form summaries or notes.	call_summary
Selector	One value from a known set.	call_outcome: Resolved, Escalated, Follow-up Required
Boolean	True or false outcomes.	customer_interested
Number	Numeric values.	customer_age or payment amount

Where Results Appear

Post-call fields become operational data after the call.

Call detail custom section

Custom extracted values appear on the call detail page.

CSV exports

Exports can include extracted fields for reporting.

Workflow decisions

Workflow paths can reason about call attributes when configured.

QA review

Annotations and transcript review can explain why a field was wrong.

Write Strong Extraction Fields

1. Name the field like a column

   Use names that will make sense in exports.

2. Describe the evidence

   Tell the extractor exactly what part of the conversation proves the value.

3. Use selector options for finite outcomes

   Do not ask for free text when operations needs a clean report.

4. Test on real calls

   Check whether the transcript contains the evidence needed to extract the field.

Extraction Problems

Field is empty

The transcript may not contain the fact, or the description may be too vague.

Selector returns unexpected value

Use clearer allowed options and descriptions.

Boolean feels inconsistent

Define what counts as true and false.

Editing is disabled

Published versions protect live settings. Edit a draft version.

Related Reading

Post-Call Analysis Results

Review extracted fields.

Exporting Call Data

Export analysis columns.

Call Detail Page

Inspect one call.