Privacy Sensitive Data And Recordings In DialNexa

Understand privacy, sensitive data, recordings, transcripts, webhook secrets, secure URLs, and safe data handling in DialNexa.

Privacy in DialNexa depends on how call recordings, transcripts, summaries, extracted fields, webhook deliveries, API keys, and sensitive call data are configured and reviewed. Users should know what is stored, who can access it, and which credentials protect access.

Recordings and transcripts are powerful evidence. They are also sensitive. Treat them like production data, not like screenshots in a group chat.

Sensitive Surfaces

These areas deserve access and retention discipline.

Call recording

Audio playback and download can reveal personal information, consent phrases, and account details.

Transcript

Text transcript can expose names, phone numbers, addresses, and free-form caller statements.

Post-call fields

Extracted fields can store business outcomes and personal attributes.

Webhooks and keys

API keys and webhook secrets control machine access and event verification.

Privacy Controls In The Product

Use these controls to reduce accidental exposure.

Control	Purpose
Webhook secret	Lets your receiving system verify that events came from DialNexa.
API key rotation	Creates new machine credentials and expires older access either now or after a grace period.
Default variables	Prevent missing data, but avoid putting secrets or unnecessary sensitive text into defaults.
Secure URLs setting	Controls signed URLs where that security mode is enabled for the agent version.

Review A Sensitive Call

1. Open the exact call

   Use Call History filters or call ID search.

2. Check what exists

   Look for recording, transcript, summary, custom fields, transfer data, and webhook-related evidence.

3. Review access before sharing

   Confirm who needs the recording, transcript, summary, or export before sharing data outside the dashboard.

4. Export carefully

   CSV exports can include summaries and post-call fields. Share them only with the right audience.

Privacy Mistakes To Avoid

Putting secrets in dynamic variables

Dynamic variables are used in calls and may appear in logs or exports. Use credentials in integration and key settings instead.

Rotating a webhook secret without updating receivers

A new secret requires receiving systems to verify with the new value.

Assuming dashboard access covers external copies

If you sent data to another system through webhooks or integrations, review access and retention in that system too.

Downloading recordings casually

A downloaded file leaves the dashboard access boundary.

Related Reading

Webhook Secrets

Protect event verification.

Call Data Model

Understand stored call fields.